We're here. When you need us most
Constant Availability
Our help desk operates 24 hours a day, 7 days a week, and 365 days a year, including weekends and holidays. We understand that fleet management needs can arise at any time, and our team is ready to provide support whenever you require it.
Responsive
We offer multiple channels of communication to ensure convenient and timely assistance. You can reach our help desk team via phone, email, or an online ticketing system. We prioritise quick response times to address your queries or issues promptly.
Knowledgeable
Our help desk team consists of knowledgeable professionals with expertise in fleet management and related services. They are trained to handle various inquiries and provide accurate information, troubleshooting assistance, and guidance on best practices.
Issue Resolution & Escalation
Our help desk team is equipped to handle a wide range of fleet-related issues, including maintenance concerns, vehicle breakdowns, tracking system troubleshooting, and other operational challenges. They follow established protocols to efficiently resolve issues, and if needed, escalate matters to appropriate departments or technicians for further assistance.
Proactive Communication
In addition to responding to your inquiries or concerns, our help desk team also engages in proactive communication. This may include providing updates on ongoing issues, sharing maintenance reminders or tips, and offering guidance on optimising fleet operations. We aim to be a valuable resource for your fleet management needs.
Documentation & Reporting
We maintain comprehensive records of all help desk interactions, including inquiries, resolutions, and actions taken. This documentation allows for accurate tracking of issues, identification of trends or recurring problems, and analysis of support performance.
Never alone with Shula
By leveraging our 24/7 365 Days Help Desk Service, you can have peace of mind knowing that expert support is just a call or message away. Our dedicated team is committed to assisting you promptly, ensuring smooth fleet operations and minimising any disruptions to your business.